Where will my order come from?

All our orders are hand finished, packaged and posted from our home workshop in Portsmouth (UK)

How long will my order take? (UK Orders)

For all personalied orders i.e Pandora Compatible Photo Charms, they are generally shipped within 2-3 days. Once shipped, they then take a further 1-3 days to get to your door.

For Non-personalised orders Most products are ready to be posted the same day (Order before 4pm) or the next day. 1st Class Signed for then takes 1 - 3 days. 

How long will my order take? (USA, AUS & EU)

Personalised products take 2 - 3 days to make. We then use Royal Mail International Tracked & Signed which then takes a further 5 - 7 days

For Non-personalised orders Most products are ready to be posted the same day (Order before 4pm) or the next day. Standard international postage then takes another 5 - 7 days.

IMPORTANT:Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. (Doesn't usually apply to orders less than £100 in value). Your more than welcome to contact us or email us & we'll check your local import charges should any apply.

I need my order faster?

Personalied products take 2-3 days to make, and then depending on the delivery country, a few days to be shipped. 

You can choose to upgrade your shipping at the checkout for a faster service. 

For UK orders we can use Royal Mail Special Delivery which guarantees delivery the next day before 1pm after we dispatch it. 

For international orders, we can use 2 day services but that can come at a cost. If you are at all unsure, please just contact us!

I need to return my order

We work hard to make sure every order that goes out is perfect. We are only human, if something has gone wrong we would prefer to put it right! You can return your order up to 365 days after purchase provided we have had a chance to correct any issues.

If you have simply changed your mind, and the product isn't personalised and hasn't been worn... You can return it for a full refund. Please contact us with any issues or queries! 

What about gift wrapping?

All of our products and orders come gift wrapped and you can check exactly how in the photo gallery on each product. If you are sending something as a gift directly to the recipient, you can pop a note in the 'Special request' section on the cart. Just let us know if you don't want us to put the receipt in, or if there is something we can do to make your order extra special!


Want to get in touch with us? Just fill out the form below and we'll get back to you ASAP.


Love Charm
Rose Love Charm
Sapphire Love Charm
Crystal Love Charm
Silver Present Charm