FREE UK DELIVERY

FREE INTERNATIONAL DELIVERY ON ORDERS OVER £99

FREQUENTLY ASKED DELIVERY QUESTIONS


Where will my order come from? - Portsmouth UK

All our orders are hand finished, packaged and posted from our home workshop in Portsmouth (UK)

How long will my order take? (UK Orders)4 - 8 Days on FREE Delivery unless choosing Special Delivery

For all personalied orders i.e Pandora Compatible Photo Charms, they are generally shipped within 2-3 days. Once shipped, they then take a further 1-3 days to get to your door.

For Non-personalised orders Most products are ready to be posted the same day (Order before 4pm) or the next day. 1st Class Signed for then takes 1 - 3 days. 

How long will my order take? (USA, AUS & EU) 5 - 15 Days in total unless choosing our Special Delivery option

Personalised products take 2 - 3 days to make. We then use Royal Mail International Tracked & Signed which then takes a further 5 - 7 days

For Non-personalised orders Most products are ready to be posted the same day (Order before 4pm) or the next day. Standard international postage then takes another 5 - 7 days.

IMPORTANT:Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. (Doesn't usually apply to orders less than £100 in value). Your more than welcome to contact us or email us & we'll check your local import charges should any apply.

I need my order faster? Please check the available options at the checkout or call us if you are unsure

Personalied products take 2-3 days to make, and then depending on the delivery country, a few days to be shipped. 

You can choose to upgrade your shipping at the checkout for a faster service. 

For UK orders we can use Royal Mail Special Delivery which guarantees delivery the next day before 1pm after we dispatch it. 

For international orders, we can use 2 day services but that can come at a cost. If you are at all unsure, please just contact us!

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